Network engineers are
responsible for installing, maintaining and supporting computer communication
networks within an organisation or between organisations. Their goal is to
ensure the smooth operation of communication networks in order to provide maximum
performance and availability for their users, such as staff, clients, customers
and suppliers.
Network engineers may
work internally as part of an organisation’s IT support team or externally as
part of an IT networking consultancy firm working with a number of clients.
Other job titles used to
refer to this kind of work
include network support, support engineer, IT support engineer, help desk support, network administrator, first-line support, second-line support, security engineer and network architect.
include network support, support engineer, IT support engineer, help desk support, network administrator, first-line support, second-line support, security engineer and network architect.
Typical work activities
The work is influenced
by the size and type of the employing organisation. In a large investment bank
for example, a network engineer may have specific responsibility for one area
of the system. In a small company, the engineer may be troubleshooter for
almost any IT-related problem that arises.
There are different
types of network, such as:
·
LANs - local area networks, linking a limited
area such as a home, office or small group of buildings;
·
MANs - metropolitan area networks, linking a
large area such as a campus or city;
·
WANs - wide area networks, which link nationally
or internationally;
·
GANs - global area networks, combining all of
the above with satellite mobile-communication technologies.
The type of network will
affect the engineer's responsibilities.
Typical tasks usually
include:
·
installing, supporting
and maintaining new server hardware and software infrastructure;
·
managing email,
anti-spam and virus protection;
·
setting up user
accounts, permissions and passwords;
·
monitoring network
usage;
·
ensuring the most
cost-effective and efficient use of servers;
·
suggesting and providing
IT solutions to business and management problems;
·
ensuring that all IT
equipment complies with industry standards;
·
analysing and resolving
faults, ranging from a major system crash to a forgotten password;
·
undertaking routine
preventative measures and implementing, maintaining and monitoring network
security, particularly if the network connects to the internet;
·
providing training and
technical support for users with varying levels of IT knowledge and competence;
·
supervising other staff,
such as help-desk technicians;
·
working closely with
other departments/organisations and collaborating with other IT staff;
·
planning and
implementing future IT developments and undertaking project work;
·
managing the website and
keeping internal networks running;
·
monitoring the use of
the web by employees.
Posts entitled
'technical support' usually include responsibility for other IT equipment, such
as printers and scanners.
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